Ravus Customer Balance App for Stripe Privacy Policy

Last Update: Dec. 2025

Effective date: December 2nd, 2025

This Privacy Policy explains how the Customer Balance Stripe App (the “App”) and Ravus Inc.  (“Company,” “we,” “us”) collect, use, and protect information.

The Customer Balance Stripe App was created by Ravus Inc.

1. App-Specific Privacy Policy

1.1 What the App Does

The App displays billing and balance information on a customer page within Stripe. It queries data already stored in Stripe, performs lightweight calculations (e.g., outstanding balance totals and available balance), and presents results back to you inside Stripe.

1.2 Data Accessed

To provide the App’s features, the App accesses data related to the following:

  • Customer records
  • Invoices and invoice line items

Stripe natively provides access to basic information about the end-user’s Account.

The App does not:

  • Collect information directly from users
  • Store any customer data externally
  • Use cookies, tracking tools, or external analytics services
    • Stripe natively provides basic app analytics such as app installs and app listing views.

1.3 Where Data Is Processed

Customer data never leaves Stripe. The App runs within Stripe’s environment, reads data from Stripe APIs, performs calculations, and renders output in Stripe. The App does not export, transmit, or replicate Stripe customer data to external servers.

1.4 Data Storage and Retention

The App does not store customer personal data outside Stripe. Any temporary processing is ephemeral and used only to generate the on-screen results. The App does not maintain a separate database of Stripe customer information.

Because the App does not store any user or customer data independently:

  • No copies of billing data are created.
  • No data leaves Stripe’s environment.

Security protections, encryption, and access controls are fully managed by Stripe. The App inherits these protections and does not introduce additional data storage risk.

The app retains no data. All customer and billing information remains solely within Stripe’s systems and is retained according to their retention policies.

1.5 Data Sharing

Because data does not leave Stripe, the App does not sell, rent, or share customer data with third parties. Access is limited to what the app user authorizes through Stripe’s permission system.

  • No External Sharing
    • The App does not transmit, share or export any data outside Stripe
  • Legal Requirements
    • If required by applicable law or a valid legal request, the app may rely on Stripe’s mechanisms for disclosure.

1.6 Security

The App relies on Stripe’s security controls, authentication, authorization scopes, and audit logging. We follow least-privilege access principles, so the App only requests the minimum permissions required.

1.7 Your Choices

The App user controls the App’s access through Stripe. Permissions may be revoked at any time by uninstalling the App.

Since the App does not store or process data independently, requests regarding access, permissions, or deletion must be directed to Stripe.

The App will reflect any data changes made within the Stripe Account.

2. Company-Level Privacy Policy

2.1 Information We Collect

Outside of the App’s in-Stripe processing, the Company may collect limited information such as:

  • Business contact details (name, work email, company name)
  • Support communications (messages, attachments you send us)
  • Usage and diagnostic data about the App’s operation that does not include Stripe customer personal data (e.g., error logs, performance metrics)

2.2 How We Use Information

We use Company-collected information to:

  • Provide customer support and respond to inquiries
  • Maintain, monitor, and improve our products
  • Communicate important updates (e.g., security or feature notices)
  • Comply with legal obligations

2.3 How We Share Information

We do not sell personal information. We may share information only:

  • With service providers who help us operate our business (under confidentiality obligations)
  • If required by law or to protect rights, safety, and security
  • In connection with a merger, acquisition, or sale of assets (with appropriate safeguards)

2.4 Data Retention

We retain Company-collected information only as long as needed for the purposes above, unless a longer retention period is required by law.

2.5 Your Rights

Depending on your location, you may have rights to access, correct, delete, or object to certain processing of your information. We will honor applicable requests in accordance with law.

Updates to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via our website or within the App listing. The “Effective date” above indicates when this policy was last updated.

Contact Us

If you have questions about this Privacy Policy or privacy practices, contact us:

Email: product.support@ravusinc.com

Address: 2685 Palmer St, Suite D2
Missoula, MT 59808